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Sustainable business

What sits behind a well-positioned, profitable and sustainable business – a business that stands out? It’s undeniable that client care is at the top of the list. In business we seek to retain our existing clients and search for ways to attract new ones. But too often we make this more complicated than it needs to be. When we give extraordinary care to existing clients their recommendations become an everlasting supply of new clients – providing lifetime fans! After almost three decades spent in sales and service I know it’s not difficult to stand out with extraordinary client care. In part because it’s simple to do but also because few do it well. Many have a one-transaction mentality. They invest little in their current clients and spread themselves thinly looking for new ones. Being a stand out is straightforward… * Passion shows – do the work you love. * Give more than expected – under promise and over deliver. * Show genuine interest in their business and personal life. * Be high touch – phone or visit sometimes rather than email or text. * Delight with acts of kindness by mailing a gift or handwritten card. Some say, “I don’t have time for extras – I’m…

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Fine or Divine?

How many times have you said “I’m fine” to describe how you are going? The “I’m fine” statement and thinking that supports it can encourage us to avoid specific areas that need attention. By looking closely at all areas of our lives we can identify where we are fine and where we are not. There’s a risk that avoiding certain issues by using the “I’m fine” mentality may lead to decline. Whether you are on a peak with everything going well, in a valley where it’s not, or somewhere in between, being aware of what’s really going on is essential. After completing the Fulfilment Survey, clients in the Leading Women Mentoring Program quickly discover areas that may need attention and importantly those that need to be maintained. Those who fall from a peak, who thought they were “fine”, often fall when they stop doing what it was that got them there. Problems arise when we get accustomed to the way things are by telling ourselves we are “fine”. Whether we actually believe it or not, we start to settle. Life goes by so fast and we can sometimes forget who’s in the driver’s seat. It’s important to press pause, take our foot off the accelerator and…

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High value – every time!

Consider the hours between getting home from work and going to bed. How are you currently using those hours? Is it the best use of your time or could those hours be used more effectively? Rework your time by saying no to low value tasks and yes to high value tasks. For years, I would get home from work, turn on the TV and watch it while cooking and eating dinner, then lie around still glued to the box, fade fast, fall asleep and later peel myself off the lounge and drag myself to bed. Although I was with others during this nightly ritual I wasn’t connecting with anyone. After realising I was wasting four hours each night on TV and missing out on quality activities, I decided to turn the TV off for good about 15 years ago. The four hours I’ve saved every day has amounted to 1460 hours a year and given me back a total of 21,900 hours over the last 15 years! The time I reworked enabled me to include high value tasks in my life such as exercise, hobbies, reading and learning, connecting with loved ones, as well as fun with friends. High value activities contribute to a better…

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Take that responsibility

The way you live each day from the moment you wake up is your choice. You have freedom of choice. Do you agree with this statement? Consider your thoughts on this. In your current situation, you may not feel like you have choices but we can all choose to either take responsibility and action or remain in fear, being passive and settling for the way things are. It’s your choice! Like planting seeds – you choose what you want to nurture and grow until it’s time to harvest. The seeds are your choices and what you do with those choices determines the quality of your life. As the late Zig Ziglar said “Every choice you make has an end result.” Consider the impact of your choices on where you are now or where you would like to be. Living in the Western world, there are so many choices and the desire to have it all can mean making a decision can be confusing, stressful and time consuming. With the potential for being overwhelmed, more than ever we have to make a careful choice and a quick choice. Careful and quick may seem conflicting – but too often we take so long deciding. The…

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Spend time with the RIGHT people

One way to hinder achievement and life satisfaction is to spend time with the wrong people. By wrong people I don’t mean bad people – just people who may be negative, unfocussed and try to drag you down into their drama. Spend time with the right people! All of us get to choose what time we spend with which people. How many times have you said yes to seeing someone who doesn’t make you feel great about who you are and where you are heading in your life? Or have you ever gone somewhere and regretted that you went – because you know there are much better ways to spend your time? Some people can deplete us, drain us of precious time, energy and positivity and distract us from what we value. It doesn’t mean we can never see these people (which can be hard when some of them are family!) but we need to learn how to keep them at “arms length.” When you feel the drain happening you need to be strong, focus on your values and intentions and have the courage to say no. Walk away from negative conversations, don’t gossip and introduce upbeat topics when possible – it may not always work…

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